Our Response to COVID-19

May 19, 2020 Update

Changes to Operations at Orillia Kia Due to COVID-19

Orillia Kia sales, service and parts departments are now open to the public without an appointment, although appointments are greatly appreciated. Your safety and comfort remain our top priority and social distancing and hygiene practices are in place as they have been since the start of this crisis. 

Customer lounge and waiting areas have limited capacity due to social distancing practices in place so we kindly ask that you limit the number of people accompanying you, when possible.

We have online sales allowing you to choose your vehicle, arrange financing and payment and have your vehicle delivered to your door. 

To serve you safely, you have the choice of: Scheduled showroom appointments, Virtual Appointments and Online Purchasing for anything you need help with. 

We can connect using FaceTime, What's App, Zoom, Apple Chat, Text, E-mail or Phone. Let us know your preference and we will connect you with someone in Sales, Service, a Technician, or Finance Specialist.

Contact us for complete details about our online sales and "Shop at Home" service.

 

Message from the President and Owner

Your safety is important to us, as such we are informing you of the following practices that we have implemented to support your safety (and the safety of our employees) during this coronavirus outbreak.

The following steps are occurring at all Plaza Auto Group businesses immediately and will be for the duration of this pandemic.

You can expect that all our employees will:

  • Wash their hands regularly for 20 seconds with soap (e.g. at least every hour, or greater as needed).
  • Will not offer a handshake, but perhaps a kind wave hello, or they will just advise they are not shaking your hand in an effort to protect everyone.
  • If they sneeze or cough, they will turn away and do so into their elbow to limit spread.
  • Use company provided sanitary wipes throughout our facilities and assign at least two persons at each location to be on duty throughout our operating hours wiping down counters, door handles, bathroom and kitchen counters etc.
  • Not share a phone or desk / working station unless they continue to wipe down regularly and before any shift changes.
  • Avoid coming into contact with someone who appears ill coughing, sneezing, (beyond a normal sneeze or cough), and they will advise their Manager so we can then try to communicate and service our customer while keeping a reasonable distance.
  • Ensure everyone reviews our company Health and Safety training and refreshers in this regard.

What if our employees show signs of symptoms?

  • Our employees have been instructed to go home (and for up to two weeks if deemed necessary), with job protected leave and company support.
  • We have educated our employees on what Health Canada and Health Ontario are recommending be done for persons with mild to no symptoms, and for persons with greater symptoms.
  • We have advised there cannot be travel to banned or vulnerable counties at this time.

We appreciate our customers' support in these critical efforts, and we welcome your feedback and/or recommendations. Please do not hesitate to ask for and speak with a senior manager to support your needs.

Sincerely,
Robert Stein
Dealer Principal

Orillia Kia Contactless Service 800x600-min


Community First Emergency Services

We understand the importance of having a reliable and trouble-free vehicle is during these critical times. We have in place staff available for after-hours assistance.

  • Our service department is available for emergency service on your vehicle. Contact service to arrange your appointment.
  • Our sales department is available should you want a newer and more reliable vehicle. Contact sales to arrange an appointment.

Your safety is important to us and we have in place enhanced hygiene and sanitizing practices to protect the safety of our customers and staff.

Service and sales staff can be contacted by phone (after-hours voicemail messages will be returned as soon as possible), email, website chat, Google Maps Messaging on Mobile and Facebook Messaging.


How Can We Help?

First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Orillia Kia is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs.

We continue to monitor information from provincial health authorities for their guidance and recommendations on how we can help to prevent the spread of this virus.

Our steps include:

  • Thorough cleanings of all dealership facilities daily
  • Sanitizing gel and foam stations available on-site
  • Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well
  • Adhering to the recommended six feet of social distance from other staff and customers

We will be adjusting schedules and operations for some of our staff to ensure that we stay well and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.

Hours

  • Monday8:30am - 7:00pm
  • Tuesday8:30am - 7:00pm
  • Wednesday8:30am - 7:00pm
  • Thursday8:30am - 7:00pm
  • Friday8:30am - 6:00pm
  • Saturday9:00am - 4:00pm
  • SundayClosed

How Can We Help?

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  1. Orillia Kia

    388 West St South
    ORILLIA, ON L3V 5H3

    • Sales: 705-558-4542
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Get in Touch

  • Contact our Sales Department at: 705-558-4542
  • Monday8:30am - 7:00pm
  • Tuesday8:30am - 7:00pm
  • Wednesday8:30am - 7:00pm
  • Thursday8:30am - 7:00pm
  • Friday8:30am - 6:00pm
  • Saturday9:00am - 4:00pm
  • SundayClosed